GE 28310EE1 Support

Firmware Upgrade

As Skype upgrades its system, older firmware may not be fully compatible with Skype. Whenever you encounter any issue, upgrading the firmware may resolve the problem.

To upgrade, select menu | settings | Advanced | Firmware Update | Latest Firmware.

Make sure you put the phone in the charging cradle before starting the upgrade; otherwise the phone will timeout and just go blank.

The upgrade will take a while. Be patient and let it run. Watch the the screen to assure that the upgrade is still going.

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GE customer service phone number: 800-448-0329.