Whenever you have problem with your Skype phone that has been working for a while, here is a strategy that you can try to solve the problem. According to my experience, it works over 70% of the time. I call this the ctrl-alt-del approach. Just follow the following steps and skip those that are not applicable to you.

• Disconnect the Skype device from your PC.
• Power off your Skype device and remove all batteries if applicable. Power off your PC also.
• Turn off your router.
• Wait five minutes for the network to clear itself.
• Restart your PC and router.
• Download and reinstall the latest offical Skype software (not the beta version).
• Power on your Skype device and install batteries if needed.
• Connect your Skype device to the PC or router.
• Download and reinstall the latest drivers for your Skype Device. You may need to reinstall your audio and video drivers also.
• Configure your Skype device as if it were new. Follow the instructions in the owner's manual.
• Try again. Good luck!!!

Call the manufacturer support line. You can find the contact information from the owner's manual or on its web site. You can also visit to our product support page for more information.